Job Details...

Job ID: 3694
Title: Inbound Telephone Sales Rep.
Hours Desired: Parttime hours
Work Hours: 20 - 30 hoursnper week
Hours/Wk: Primarily 1st and 2nd shift 
Pay: $10 per hour, plus commission
Description: The Inbound Telephone Sales Representative will play a key role in helping us to achieve our goals by focusing on the following responsibilities: • Utilizes scripted prompts to assist potential customers by educating them on the benefits of choosing our company to fulfill their auto glass repair and replacement needs. • Responds to a variety of customer requests involving cash, commercial, insurance, and web. • Understands what differentiates us from our competitors and use you knowledge of the business to overcome objections and schedule today! • Acts as a trusted advisor to each customer and presents the best possible schedule price and repair option • Leverages your partnership with the shops in order to secure an appointment when and where the customer desires the service. • Actively listens to the customer’s description of the damage and assess the level of repair needed. • Enhance customer delight by utilizing auto glass knowledge and expertise to consistently select the appropriate part for repair. • Accurately enters information electronically to resolve customer issues. • Partners with the quality assurance department to process insurance claims quickly. • Proactively identifies and schedules service to repair their damage quickly and conveniently.
Requirements: • High School Diploma or equivalent is required • Demonstrates a high level of selling integrity by doing the right thing every time • One year of previous experience in sales, collections, call center, account management or telemarketing is preferred • Skill in negotiating • The ability to establish rapport and credibility with customers, stores and peers while using a pleasant voice and maintaining composure • The ability to persuade and educate customers on the benefits of Safelite while closing the sale and scheduling their appointment • Knowledge of computer and telephone systems • The ability to read and utilize optional scripting in a conversational manner • Ability and desire to operate computer and telephone systems while seated for extended periods of time • Brand advocates who go above and beyond to create customer delight • Honest, hard-working people who lack ego but are drenched in integrity • People who consistently drive for extraordinary results • Individuals who like to learn, seek challenges and go out of their way to help others be successful • Team members who will learn our way of working and come up with innovative ways to make us even better • Those who want a career, not just a job, and who understand the important role they play in the overall success of our busines
Benefits: If checked below,
job is on busline
Location: Columbus, OH 43235
Employment for Seniors is a non-profit organization serving individuals in the
Central Ohio Area who are 50 years of age and older.
Please Note That EFS is not the Hiring Employer. 

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