Job Details...

Job ID: 3718
Title: Information and Referral Specialist
Hours Desired: Hours not specified.
Work Hours: Overnight and weekend shifts
Hours/Wk: varies 
Pay: Not specified
Description: **Deadline of April 24th** I&R Specialists receive incoming calls from community members in need and direct them to public programs using various database systems. ESSENTIAL DUTIES AND RESPONSIBLITIES: - Answer incoming phone calls on all service lines for those in need of basic needs, education, medical resources, etc. - Provide advocacy for callers experiencing barriers to service - Document all calls including collecting demographics - Answer requests received via email, postal mail, voicemail, and other means - Respond as necessary in the event of a disaster or other emergency, up to and including providing referrals from a designated location - Direct callers to appropriate crisis intervention services, including those for domestic violence and potential suicide - Attend and/or conduct periodic staff meetings and trainings - Other duties as assigned
Requirements: MINIMUM QUALIFICATIONS - Bachelor’s degree required; degree in social service, communications, or related fields preferred - Experience with local social service agencies or call center settings a plus - Availability to contribute to 24-hour coverage, including weekends, evenings, overnights, and holidays - Sound organizational skills. Excellent writing and oral communication skills required. - Sound computer skills. Ability to function in several database and software programs simultaneously required. - Strong work ethic and ability to interact with all types of people in a polite and courteous manner - Experience with handling crisis situations involving those experiencing potential suicide and/or domestic violence preferred, but not required. Training provided for those with the proper foundation of skills. Only those applicants chosen for an interview will be contacted.
Benefits: If checked below,
job is on busline
Location: Columbus, Ohio 43215
Employment for Seniors is a non-profit organization serving individuals in the
Central Ohio Area who are 50 years of age and older.
Please Note That EFS is not the Hiring Employer. 

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